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Shipping & Returns |
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Policies
All packages are shipped via FEDEX Ground unless otherwise specified
Exact shipping charges are calculated during checkout
Orders over $100.00 within continental United States are offered free shipping via FEDEX ground
Free shipping offer is based on the total dollar amount in your shopping cart
International Shipments
International shipments will be e-mailed for exact shipping charges
International customers are responsible for paying any additional taxes, duties, or customs fees charged by their local government.
Sales Tax
Sales tax is only charged for orders shipped within California
Order Confirmation and Tracking
You will receive an e-mail confirmation of your online order with 24 hours of receipt through our website
Phone and Fax orders will receive confirmation either through fax, email, or phone within a 24-hour period
Order Cancellation and Modification
All cancellations or modifications to an order must be made within 24 hours of when the order was placed
To ensure that we receive your notification in a timely manner; we ask if you can phone in and speak with one of our representatives as soon as possible
RETURNS
To fulfill our 100% Money Back Guarantee we will take all returns without exception within a 30 day period. We understand that everyone is sized and shaped differently and for this, we will do our best to make sure that your needs are met.
Policy
We will accept all returns up to 30 days from when the merchandise is shipped out from our warehouse to you
We will accept returns for defective items, items that dont fit or for any item you want to exchange for a different size or style
Returned items must be like new and unwashed with the garment and manufacturer tags still attached
Shipping charges are not refundable
A credit will be applied to your account as soon as the merchandise is received by us (usually within 1-2 days of receipt.)
You will be responsible for the shipping fees for a return item, however, we will take care of all shipping charges associated with an item that is defective
There are ABSOLUTELY NO RESTOCKING FEES OR HIDDEN CHARGES associated with a return so please don’t hesitate to notify us if there is something wrong with the
product that you have received
If you decide to exchange the items, we will ship the items you want to receive in exchange to the same ship-to address on your invoice
We will pay standard shipping changes (US Continental only)
If the item you request is not available, we will process the item you sent as a return and send you a refund
Procedure
Send an email to sales@scrubbyshery.com and include your order number and the item(s) which you are returning. Also, please indicate if you would like for us to send a pick up for you (additional charges may apply). Although a reason for a return is not required; we would greatly appreciate any comments you may have, this will
help us serve you better in the future.
We will respond to your email within 24 hours confirming that we are awaiting your return and further instructions on where and how to ship the merchandise.
Please print out this email confirmation. If a pick up has been requested; we will send another email confirming your address and the best time to have a pick up made.
Please pack the merchandise as close as possible to its original form and include the email confirmation (step 2) in the package.
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